The user reserves the right to return the products purchased and request their replacement in following cases:
- in all cases in which PRINTIGO has been proven to be responsible for the sale of incorrect products and/or products of poor and/or defective quality (e.g. error in the delivery of the order, in invoicing, in shipping, damaged products during transport or defective packaging, etc.)
- in all cases where there has been a problem/actual defect in the product (functional or quality problem) covered by the product warranty.
- iii. in all cases involving the customized manufacture of Doy Pack bags and tabs and the final product has a deviation of the selected/desired shade (more than 10%) from the sample.. In case the user does not wish to receive the test item, PRINTIGO is not obliged to replace this finished product in case of a possible deviation of its shade.
In any case, the maximum time limit for returning a product for replacement/repair cannot be extended beyond ten (10) calendar days from the date of receipt of the product. In addition, the product to be replaced/repaired must necessarily be accompanied by the original proof of purchase and/or delivery note.
In any case, the product to be replaced/repaired must be in the condition it was received by the customer, complete and undamaged, its packaging must be the one that accompanied the product upon receipt and be in perfect condition, along with all the documents that accompanied the product (e.g. delivery note, invoice, receipt, etc.).
Prior to any return it is recommended to contact PRINTIGO by telephone and/or in writing.
Once the ten (10) calendar day period has passed, PRINTIGO may refuse to accept any return of a product for replacement/repair.